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Review :
Resellers Panel is a disgrace. I have been with them since 8/2004 [almost 4 years] and have had countless issues with both rude and ignorant employees and management. Calling their 800 number gets a guy that can't speak English well at all... can't understand him. Its also obvious that the guys who do ticket support also don't speak English well. They are in Bulgaria but have the business licensed in the UK.
In December 2007, I was going to switch from the free program to the cPanel program. I asked all the right questions, paid 6 months in advance ($306) and once the account was setup, I was told no overselling. No overselling! What? What good is a cPanel reseller account that does not allow overselling. Needless to say, I ask them to cancel the account and refund the $306. I was told they could cancel the account, no problem. However, since I paid more than two months in advance they would not refund. Huh? Well, after filing several complaints and citing the Consumer Protection (Distance Selling) Regulations 2000, I got my refund.
Similar situation on 3/11/2008. I am moving my customers to a new reseller account with a more reputable company and somehow this customer was able to renew their hosting account although I turned off the feature in the hosting control panel. At any rate, I had to bill the customer and move his account. Since the account was paid on 3/7/08, the customer was due a refund by Resellers Panel [LiquidNet, LTD.] and they said NO. Once again. citing the Consumer Protection (Distance Selling) Regulations 2000 got his refund.
Stay away from Resellers Panel [aka LiquidNet, LTD, duoservers.com, propersuport.com]
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